Ordering
You can request a Custom Wood Door Quotation Online, but before doing that, you will need the following information:
- Width and Height
- Whether the Door has an “Arched”, “Elliptical”, or “Straight” Top
- Swing Direction (Inswing, Outswing, Right or Left) – If Double Doors, define which Door is “Active” (A Diagram explaining this)
- Door Levers (Available Levers)
- Hinge Finish (Available Finishes)
- Decorative Nails (Available Nails)
- Glass Options (Available Glass Options)
- Trim Package Details (Custom Mouldings Available upon request. Available Mouldings)
- Email Address
- Ship To Address
When it is time to place your order, you will need to:
- Sign the quotation and return it by email to sales@customdoors.com
- Send Payment to 222 NE 27th St, Miami, FL 33137
- Receive a detailed AutoCAD Drawing -( A Sample AutoCAD File)
- Modify or approve the AutoCAD drawing, sign it, and return it by email to sales@customdoors.com
- Your Order goes to Production
Shipping Rates & Policies
We require the highest standards of performance not only from our employees, but also from our partners in this endeavor. After each door is completed to your specifications, it is shipped directly to you in a solid and secure crating system. These crates are specifically designed to protect your door and ensure that it will arrive in perfect condition. Our Shipping is handled by Freight Co Logistics, a national warehousing logistics company. We Currently ship to any address in North America. More info is available on their website http://www.freightcologistics.com/ and for further information, they can be reached directly at 305-593-1005.
Shipping charges are based on the weight and dimensions of the order and the final destination. For most orders we offer lift gate service; this service will accommodate all orders up to and including those 85” in width. Any order over 85” will be delivered without lift gate capabilities, we advise for large orders of this size to have a fork lift with extension prongs on site at the time of delivery.
All doors are shipped safely in a solid and secure crating system, specifically designed to protect the door, and ensuring that your door will arrive in perfect condition.
Frequently Asked Questions
How do I order a Custom Doors door?
Start by submitting a Request For Quote on our website or contacting our sales team by phone or email. To prepare an accurate quote we need the door design you like, the width and height of the opening, your contact information, and a photo of the opening if possible.
What information do you need to prepare my quote?
We typically ask for: door design or an inspiration image; width and height of the rough opening or planned opening; jobsite address or at least the zip code; your name, phone number and email address; and your approximate installation timeline. This lets us calculate both the door and the shipping cost correctly.
How long does it take to receive a quote?
Most quotes are prepared once we have the basic information. Timing can vary depending on design complexity and current demand, but our team prioritizes active construction projects and time-sensitive requests.
What deposit is required to start my order?
In most cases we require a 65 percent deposit to begin processing and production. In some situations, we can start with a smaller initial deposit of 10, 20 or 30 percent to begin CAD drawings and paperwork, but the full 65 percent must be collected before production starts.
When does the production lead time start?
The production countdown does not start with the first deposit. Production begins only after CAD drawings are approved, all required documents are signed and the full 65 percent deposit is received. From that point, the estimated lead time is typically 9 to 12 weeks.
What payment methods do you accept?
We accept wire transfers and checks. If you pay by check, there is a waiting period while funds clear before the order can officially move forward.
Will I receive an order confirmation?
Once we receive your signed documents and deposit, we send a confirmation by email that summarizes your order, the production status and the estimated timeframes.
What is the typical lead time for a custom door?
After your door enters production, the estimated lead time is about 9 to 12 weeks for fabrication and delivery, depending on design complexity and current factory workload.
Can I order now and install later?
Yes. Many clients order in advance to secure pricing and a place in the schedule. If your door is ready before your project, we can store it in our warehouse at no charge until you are ready for delivery within a reasonable time frame.
Do you ship outside Florida?
Yes. We frequently ship to other states, including high-end projects in markets such as California. Your sales representative will calculate a shipping quote based on your order size and zip code.
How are the doors packaged for shipping?
Each door is shipped in a solid, secure crating system specifically designed to protect the door and ensure it arrives in perfect condition.
Want more details?
Visit our full FAQ page for questions on hurricane certifications, materials, design, warranty, smart locks, permits, and more.